ES Liquidity Fund Support Flow

By Juan Pablo Senane

Summary

Every ES liquidity fund contact comes down to one thing: which group the customer is in. Group one, and whether they accepted the new terms.

Chapters

  1. Every ES liquidity fund contact comes (0s)
  2. Group one, and whether they accepted (6s)
  3. Never look it up on the (12s)
  4. The customer's own screen is a (17s)
  5. And why me, not my friend? (23s)

Transcript

Every ES liquidity fund contact comes down to one thing: which group the customer is in. Group one, and whether they accepted the new terms. Or group two. Never look it up on the account. Classify the ticket first. That is what triggers the First Aid Flow. The customer's own screen is a cross-check only: same banner, different button. And why me, not my friend? Never explain the selection.